Customer Service

We are here to help with questions related to your order, products, delivery, and exchange requests.

Contact Information

Phone & WhatsApp:
+92 327 678 1000

Email:
orders@velouraskin.pk

Address:
Samanabad, Lahore, Pakistan

Customer Support Hours:
Daily, 9:00 AM to 7:00 PM

Order Support

When contacting us about an existing order, please provide:

• Your full name
• Order number
• Phone number used when placing the order
• A brief description of your question or issue

Product Issues

If you receive an incorrect, damaged, leaking, expired, or defective product, please contact us within 7 days of delivery. Include your order number and clear photographs or video showing the issue.

Please do not continue using a damaged or defective product after discovering the issue.

Order Changes and Cancellations

Order change or cancellation requests should be submitted as soon as possible. Requests cannot be guaranteed after an order has entered processing or has been dispatched.

Response Time

We aim to respond as soon as possible during our customer support hours.