Privacy policy
Privacy Policy
Veloura Skin respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or placing an order.
Information We Collect
We may collect information including:
• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase information
• Payment-related information
• Messages and customer service communications
• Device, browser, IP address, and website usage information
• Cookie and analytics information
Payment information may be processed by third-party payment providers. Veloura Skin does not necessarily receive or store complete payment card details.
How We Use Your Information
We may use your personal information to:
• Process, confirm, and deliver orders
• Contact you about your order
• Provide customer service
• Manage exchanges and complaints
• Detect suspicious, fraudulent, or unauthorized activity
• Improve our website, products, and customer experience
• Maintain business and transaction records
• Send marketing communications where you have provided consent
• Meet legal, regulatory, and contractual requirements
How We Share Information
We may share relevant information with trusted service providers where necessary, including:
• Shopify and ecommerce platform providers
• Payment processors
• Courier and delivery companies
• Customer support and communication services
• Website hosting, security, analytics, and marketing providers
• Professional advisers
• Government, regulatory, or law-enforcement authorities where legally required
These providers receive only the information reasonably required to perform their services.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website activity, improve performance, and support advertising where permitted.
You can control certain cookies through your browser or through any cookie settings displayed on our website. Disabling essential cookies may affect website functionality.
Marketing Communications
We may send promotional emails, messages, or offers where you have consented or where otherwise permitted. You can unsubscribe using the available unsubscribe option or by contacting us.
Data Retention
We retain personal information only for as long as reasonably necessary to process orders, provide services, maintain business records, resolve disputes, prevent fraud, and fulfil legal obligations.
Data Security
We use reasonable administrative and technical measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Choices and Rights
Subject to applicable law, you may contact us to request:
• Access to the personal information we hold about you
• Correction of inaccurate information
• Deletion of eligible personal information
• Withdrawal of marketing consent
• Information about how your data is used
Some information may need to be retained for legal, fraud-prevention, accounting, or transaction-record purposes.
Children’s Privacy
Our store is not intended to knowingly collect personal information from children without appropriate permission from a parent or legal guardian.
Third-Party Links
Our website may include links to third-party websites or services. Their privacy practices are governed by their own policies, and Veloura Skin is not responsible for their content or privacy practices.
Changes to This Policy
We may update this Privacy Policy when our business practices, website features, service providers, or legal obligations change. The updated policy will be published on this page with a revised effective date.
Contact Us
For privacy questions or requests, contact:
Veloura Skin
Samanabad, Lahore, Pakistan
Email:
orders@velouraskin.pk
Phone & WhatsApp:
+92 327 678 1000