Terms of service

Terms of Service

These Terms of Service govern your access to and use of the Veloura Skin website and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service, our Privacy Policy, and our Exchange Policy.

1. Store Information

This online store is operated by Veloura Skin, located in Samanabad, Lahore, Pakistan.

Contact:

Email:
orders@velouraskin.pk

Phone & WhatsApp:
+92 327 678 1000

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a purchase agreement or that you are using the store with the permission of a parent or legal guardian.

3. Product Information

We make reasonable efforts to present product descriptions, ingredients, sizes, prices, images, and packaging accurately.

Product packaging, colour, labelling, or appearance may occasionally change due to manufacturer updates. Screen settings may also affect how product colours appear.

4. Product Results and Suitability

Skincare and personal-care results vary between individuals. Product descriptions and customer reviews do not guarantee identical results for every customer.

Customers are responsible for reviewing product ingredients, usage instructions, warnings, and suitability before use. An appropriate patch test should be performed where relevant.

Discontinue use and seek appropriate professional advice if irritation or an unexpected reaction occurs.

5. Prices and Availability

All prices are displayed in Pakistani Rupees unless otherwise stated.

Prices, promotions, availability, and discounts may change without prior notice. The price shown when an order is confirmed will apply to that order, except where an obvious pricing or technical error has occurred.

Products remain subject to availability. We may cancel or adjust an order if a product becomes unavailable, contains incorrect information, or is affected by a technical or pricing error.

6. Orders

Submitting an order does not guarantee acceptance. An order is accepted when it has been confirmed and processed by Veloura Skin.

We may contact customers to verify order details, delivery information, or payment information before processing an order.

We reserve the right to refuse or cancel orders that appear fraudulent, abusive, commercially unreasonable, or based on inaccurate information.

7. Order Changes and Cancellations

Customers should request order changes or cancellations as soon as possible.

Changes or cancellations cannot be guaranteed after an order enters processing or has been dispatched.

8. Payments

Available payment methods are displayed during checkout. Customers are responsible for providing complete and accurate payment, billing, contact, and delivery information.

9. Delivery

Delivery estimates are provided as guidance and may be affected by courier operations, weather, public holidays, remote locations, incorrect addresses, customer unavailability, or events outside our reasonable control.

Customers must provide a complete and accurate delivery address and an active phone number.

10. Exchanges, Returns, and Refunds

All exchange requests are governed by our Exchange Policy.

We do not accept normal returns or provide refunds for change of mind, personal preference, incorrect selection by the customer, or dissatisfaction with product suitability.

Products received damaged, defective, leaking, expired, or incorrect may qualify for exchange when reported within the stated exchange period.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer law.

11. Intellectual Property

The Veloura Skin name, branding, website design, photographs, graphics, text, product descriptions, and other original content are owned by or licensed to Veloura Skin.

This content may not be copied, reproduced, republished, distributed, or commercially used without written permission.

12. Prohibited Use

You must not use the website:

• For unlawful or fraudulent activity
• To submit false information
• To interfere with website security or operation
• To transmit malicious software
• To collect another person’s information without authorization
• To copy or misuse store content or intellectual property

13. Third-Party Services

Our website may use or link to third-party services, including payment providers, couriers, social platforms, and applications. Their services may be subject to their own terms and policies.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Veloura Skin will not be liable for indirect, incidental, or consequential loss resulting from website use, service interruptions, courier delays, or improper product use.

This limitation does not exclude liability or consumer remedies that cannot legally be excluded.

15. Privacy

Personal information is handled according to our Privacy Policy.

16. Changes to These Terms

We may update these Terms of Service when our products, services, website, or legal requirements change. Updated terms will be published on this page.

17. Governing Law

These Terms are governed by the applicable laws of Pakistan and Punjab, without limiting any mandatory consumer protections available to customers.

18. Contact

Questions about these Terms may be sent to:

Veloura Skin
Samanabad, Lahore, Pakistan

Email:
orders@velouraskin.pk

Phone & WhatsApp:
+92 327 678 1000